Troubleshooting: Wattvision Hardware

Gateway: What are the modes?

Setup Mode

POWER UP Gateway WITHOUT Sensor connected. Creates ad-hoc network called "Wattvision Setup." SENSOR and LINK lights flash rapidly.

Normal Mode

POWER UP Gateway WITH Sensor connected. Attempts to connect to your network with the settings you provided in setup mode.

Gateway: What do the lights mean?

POWER - gateway has power. POWER BLINKING is an ERROR CONDITION, contact us immediately.
WIFI - gateway connected to your Wifi network
LINK AND SENSOR are FLASHING – Gateway is in Setup Mode, ready for you to connect to Wattvision Setup, visit http://169.254.4.4 and enter wifi details
LINK – When solid, gateway connected to wattvision servers.
SENSOR - Toggles on and off slowly / when meter data received: Sensor is working.

Gateway: Not connecting? Make sure you're not blocking NTP.

If you have a non-typical network firewall, you may be blocking NTP (network time protocol) -- open UDP port 123. (Only one user has ever reported this issue).

Installation Help and Tricks

Analog

For setup to go faster, you may want to temporarily turn something on, so the black spot passes the sensor more frequently, allowing you to calibrate better.
If the yellow light on the sensor is on, it means that it is not detecting the rotating disk.
If the light is off, it means that it is detecting the silvered edge of the disk.
If the sensor does not respond (the yellow light is always off or always on when the black mark passed under the light) then you need to adjust the position of the sensor.
If the yellow light is always on, move the sensor laterally along the edge of the disk. Notice that the ideal position is not tangent to the disk, but along the curve.
If step 5 does no work, you will have to reduce the light being sensed by the sensor to get the correct range. Turn the sensitivity screw on the analog sensor to adjust sensitivity. When the correct range and pointing is achieved, the yellow light on the sensor will come on only when the black mark on the rotating meter disk goes past the red light.
If the sensor is now working, tighten all screw on the clamp and then hand-tighten the knob on the sliding fixture.

Top Mount

For setup to go faster you may want to temporarily turn something on, so the Infrared LED on the meter pulses more frequently, which will make the sensor LED toggle on and off more frequently. This will make it easier to setup.
If you observe the face of your meter, you will notice some black boxes appearing and disappearing. When these boxes change, the green LED on the sensor should turn on or off.
You can Test the Sensor Probe by waving the hole in it above the LED marked “Sensor” on the Gateway. A hidden Infrared emitter is located here. If you can get the Sensor LED to turn on and off as you wave the Sensor Probe over the LED marked “Sensor” on the gateway, you have successfully tested the Sensor Probe.

Front Mount

For a faster setup, you may want to temporarily turn something on, so the Infrared LED on the meter pulses more frequently, which will make the sensor LED toggle on and off more frequently. This will make it easier to setup.
If you observe the face of your meter, you will notice some black boxes appearing and disappearing. These boxes change in step with the infrared pulses that the wattvision sensor detects. When these boxes change, the green LED on the sensor should turn on or off.
You can Test the Sensor Probe by waving the hole in it above the LED marked “Sensor” on the Wattvision Gateway. A hidden Infrared emitter is located here. If you can get the Sensor LED to turn on and off as you wave the Sensor Probe over the LED marked “Sensor” on the gateway, you have successfully tested the Sensor Probe.